London block management
Block management that answers, every time.
Responsive, transparent management for London blocks: 24/7 support for residents, clear service charges and compliance you can see.
Out of hours? Call our 24/7 line [phone number].
Who we work with
Management that fits your role in the building
For freeholders
Protecting the value of your building
Compliant, well-documented management and clear reporting that keeps your asset in good order.
For RMC & RTM directors
Taking the day-to-day off your board
Budgets, repairs, compliance and arrears handled — so directors can focus on decisions, not admin.
For developers
Smooth new-build handovers
We set up service charge structures, compliance schedules and resident access from day one.
Our services
Everything your block needs, managed properly
From the first demand to the last compliance check, we run the building so you don't have to.
Service charge budgets & demands
Annual budgets set transparently, with demands issued on time and all legally required notices included.
Arrears collection
Handled fairly and consistently, with clear communication and a sensible, staged approach.
Repairs & maintenance
Contractors sourced, briefed and managed for you, with work tracked from report to completion.
Health & safety compliance
Fire risk assessments, electrical, lifts, water and asbestos checks — all tracked with reminders so nothing lapses.
Insurance & renewals
Buildings insurance arranged and reviewed annually, with cover and renewals managed end to end.
Clear reporting
Directors and freeholders get clear, regular reporting on budgets, works, compliance and arrears.
Why we're different
Technology that works for residents
We use modern tools to make the routine effortless — so our team can spend their time on the decisions that actually need a human.
24/7 phone & chat line
Calls are answered and logged even out of hours, and emergencies are escalated straight away.
Pay online by card
Quick, secure online payments with automatic reminders before your service charge is due.
Instant lease answers
Common lease questions answered instantly, with the relevant clause referenced and a person available to confirm.
Live compliance tracking
Every safety check and renewal is tracked with reminders, so nothing expires unnoticed.
“Technology handles the routine; our team handles the decisions.”
For leaseholders
Everything you need, in one place
Report a repair, pay your service charge or ask a question — quickly and simply.
Report a repair
Tell us what needs fixing. Add a photo so we can brief the right contractor first time.
Pay my service charge
Pay securely online by card. Reminders are sent automatically before each demand is due.
Pay onlineNo link yet? .
Ask a question
Get an instant answer to common lease questions, with a person on hand to confirm anything.
Why Hillbrook
A managing agent you can actually reach
Local London focus
We know London blocks — from Victorian conversions to new-build estates — and the rules that govern them.
Transparent charges
Clear budgets and demands, with the legally required notices included every time. No surprise costs.
A named contact for every building
You always know who's looking after your block, and how to reach them directly.
Fast responses
A 24/7 line that's answered, repairs logged promptly, and questions turned around quickly.
Placeholder
[Accreditations / redress scheme membership]
Add your ARMA, RICS or redress scheme logos and details here.
Switching agents
Switching agents is simple
Changing managing agent shouldn't be a headache. We do the heavy lifting so your building moves across smoothly.
Free review of your building
We look at your current arrangements, service charge structure and compliance position — at no cost.
Handover managed for you
We coordinate the transfer of records, keys, contracts and accounts so the switch is seamless.
Day-one access
From day one, residents get 24/7 support and online payments; directors get clear reporting.
FAQ
Questions, answered
Contact & quote
Get a management quote
Tell us about your building. We'll come back with a free, no-obligation review and quote.
- Phone
- [phone number]
- [email address]
- Hours
- [opening hours]
24/7 line for residents. Repairs and emergencies are answered around the clock.